24 ph Privacy Policy

1. Who We Are

24 ph operates the entertainment platform available at 24ph.vip, serving players across the Philippines. We are committed to protecting the privacy and personal data of every registered member and visitor to our platform. This Privacy Policy explains how we collect, process, store, and protect your information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. By using the 24 ph platform, you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, you can reach us at [email protected].

2. Information We Collect

When you register and use the 24 ph platform, we collect certain personal information that is necessary to provide you with a safe and functional experience. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you access the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve overall performance. We do not collect any sensitive personal information beyond what is strictly required for account verification and payment processing.

3. How We Use Your Data

The personal information you provide is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming obligations. We also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Aggregated and anonymised usage data may be used internally to analyse platform performance and improve the overall player experience. We will never sell, rent, or trade your personal information to third parties for marketing purposes. Any data sharing with third-party service providers — such as payment processors — is strictly limited to what is necessary to deliver the services you have requested.

4. Cookies and Tracking

The 24 ph platform uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled. We may also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the 24 ph platform is encrypted using industry-standard SSL/TLS protocols. Access to your personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We regularly review our security practices to ensure they remain effective against evolving threats. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 24 ph account.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations. Transaction records and identity verification documents may be kept for a minimum of five years following account closure to comply with anti-money laundering obligations. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will process your request promptly and confirm when your data has been removed from our active systems. Anonymised and aggregated data that cannot identify you may be retained indefinitely for analytical purposes.

7. Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will respond to all data rights requests within the timeframe required by applicable law.

8. Third-Party Services

The 24 ph platform integrates with third-party payment providers, including GCash and Maya, to facilitate deposits and withdrawals in Philippine pesos. When you initiate a payment transaction, certain information — such as your account identifier and transaction amount — is shared with the relevant payment provider solely for the purpose of completing that transaction. These third-party providers operate under their own privacy policies and are independently responsible for the data they process. We do not share your personal information with any third party for advertising, profiling, or any purpose unrelated to the delivery of platform services. We carefully vet all third-party partners to ensure they maintain data protection standards consistent with Philippine law.

9. Children and Minors

The 24 ph platform is strictly intended for adults aged 21 and above, in line with Philippine regulations governing online entertainment. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated information. Parents and guardians who believe a minor may have accessed the platform are encouraged to contact us at [email protected] so we can take prompt action. We support responsible gaming and the protection of minors as a core part of our platform values.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, the "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the 24 ph platform after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact our support team to request account closure.